FAQ
Frequently Asked Questions
What kind of products do you sell?
We offer specialty Colombian coffee (whole bean or ground) and barista products such as a French press, Italian Moka pot, Chemex, V60, drip coffee, manual grinder, and pour-over jugs.
What makes your coffee special?
Our coffee is grown in the mountains of Quindío, carefully selected, and precisely roasted to enhance its natural flavor. 100% Colombian and unsweetened, parce.
Can I choose the type of grind?
Yes. You can select whole bean coffee or the ideal grind based on your preparation method: espresso, French press, Moka pot, V60, etc.
How do shipments work?
We ship throughout Colombia. Delivery takes 2-3 business days to major cities and 2-5 days to the rest of the country.
What are the payment methods?
We accept card payments (credit and debit) and MercadoPago. We will soon be enabling cash on delivery.
Will there be more products besides coffee?
Yes. We'll be releasing merch and more tools for baristas and coffee lovers very soon.
What guarantees the quality of coffee?
Each bean is carefully selected. We roast in small batches so you receive fresh coffee with premium aroma and flavor.
Do you accept returns?
Because this is a food product, we only accept returns if there's an error in the order or the packaging arrives damaged. Contact us within 3 days of receiving it.